Refund Policy
Last updated 1 November 2026
Not what you expected? You can get your money back within 14 days of your first payment. Here is how it works.
14-day refund on your first subscription payment
- Ask for a refund within 14 days of your first payment for a plan and we will refund it in full. No long explanation needed.
- Email support@synaplogy.com from the address on your account, or use the support link on your Paddle receipt.
- Refunds go back to your original payment method. Timing depends on your bank or card issuer, usually a few business days up to a couple of weeks.
Renewals
You can cancel at any time from your account, and you keep access until the end of the period you paid for. We do not refund a renewal after the 14-day window, so please cancel before the renewal date if you do not want to continue. If you forgot and were charged for a renewal a few days ago, write to us. We read each case fairly.
Fair use of refunds
The refund window exists so you can try Synaplogy risk-free. We may decline a refund, or limit refunds to one per person, where we see clear abuse, for example repeatedly subscribing and refunding, finishing most of a plan’s content and then asking for the money back, or using several accounts to get around the limit. We will explain our decision.
Other purchases
If we sell one-time purchases such as individual courses or course packs, the refund terms for them are shown at checkout.
Your legal rights
This policy is in addition to, and never reduces, any right you have under the consumer laws where you live, including any legal right to cancel or withdraw from a purchase.
Who processes the refund
Payments are handled by our reseller and Merchant of Record, Paddle. Refunds are issued through Paddle, and Paddle may also help with refund requests directly. Your receipt has a link to Paddle’s support.